We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

How to Initiate the Refund Process?

1. If there is any damage to an item upon delivery, Customers are advise to call 1800-103-0017 or write to customerfeedback@sencogold.co.in within 7 days from the date of product received.

2. We shall not entertain any request made after 7 days from the date the product is received. Return Here

3. In case if you want to return the product Please mail us : customerfeedback@sencogold.co.in or you can directly call our customer service helpline number: 1800-103-0017 & we will arrange reverse pick up at your doorstep.
4. An unboxing video is mandatory to process any claims related to missing items in your order. Please ensure that the video clearly shows the package being opened from its sealed condition for the claim to be considered.
5. Senco Gold Ltd. reserve the right to honour / reject the claim after final inspection of the package received with wrong/broken product or with no product (empty box).

Refund

Once we receive the return order at our warehouse, a QC will be conducted to ensure the product is not damaged/distorted before initiating the refund process.

Requirement For valid Refund

7. The product must be in unused condition, along with the original packaging and invoice to claim the refund.

Refund TAT (Turnaround Time)

The refund will be made only to the source account within 10 working days.

Order Cancellation

Pre -Shipping Cancellation

If a customer is willing to cancel his/her order before the item has been shipped, then the customer has to mail us at customerfeedback@sencogold.co.in or call us at 1800-103-0017 stating the reason of cancellation and the amount shall be refunded back to the customer within 10 working days.

Post - Shipping Cancellation

In case customer want to cancel the order after its shipment, they must follow the standard return policy (mentioned above or mail us customerfeedback@sencogold.co.in).

Refunds for cancelled orders will follow the same refund timelines as above.